Privacy policy

Effective Date: August 1, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from OFFDOT.com (the “Site”).

Introduction
Welcome to OFF DOT! When we refer to “we”, “us” or “our”, we mean Creri Limited and our affiliated companies.

OFF DOT’s Privacy Policy explains how we collect, use, and share your personal data, and what choices you have regarding it. This Privacy Policy applies to our products and services, including our websites (the “Website(s)”), our mobile applications (the “App”), and other associated services (collectively, the “Service(s)”).

Please note that our Services may contain links to third parties. This Privacy Policy applies only to OFF DOT Services. We strongly encourage you to review third-party privacy policies before interacting with them.

Personal Data OFF DOT Collects
We make shopping easy while respecting your privacy, which means we only collect data necessary to provide our Services. We collect information in two main categories:

Information You Provide Directly
Account Information: During registration, we may ask for your email, phone number, or other details. If you register via third-party services (Apple, Facebook, Google), we may receive your name, email, or other shared details.
Order Placement: When you place an order, we may collect your name, mailing address, zip code, email, phone, and payment details. In some regions, passport and tax ID may be required for customs clearance.
Customer Support: Any information you provide when contacting us for support.
Fitting Recommendation: Voluntary body size and style preference details to help us recommend products.
Promotional Activities: Information you provide when participating in surveys, giveaways, or promotions (e.g., name, contact details, birth date).
Marketing: Contact information you provide for marketing communications (email or phone).

Information We Automatically Collect
Device Information: Device ID, operating system, mobile ad ID.
Usage Data: Browsing history, Wishlist additions, order activity, IP address, browser type, referring pages, timestamps.
Location Information: General region inferred from your IP address.
Cookies & Similar Technologies: Used for security, analytics, fraud prevention, and personalization.

How OFF DOT Uses Personal Data
We process personal data only with a valid legal basis, including consent, contract fulfillment, legitimate interest, and legal compliance.

Power Our Services: Deliver orders and provide requested services.
Communicate with You: Respond to inquiries, transactions, and updates.
Improve Services: Analyze anonymized data to enhance functionality.
Personalize Experience: Tailor services to your preferences.
Detect & Prevent Fraud: Monitor suspicious activity and protect accounts.
Legal Compliance: Meet regulatory and legal obligations.

Retention of Personal Data
We retain personal data only as long as necessary to fulfill purposes outlined in this Privacy Policy, comply with laws, resolve disputes, and enforce agreements.

Sharing of Personal Data
OFF DOT may share your personal data in the following situations:

Third-Party Service Providers & Partners – Processing on our behalf (no personal use allowed).
Third-Party Advertisers – Where legally permitted.
Fraud & Security Prevention – Protecting rights, property, and safety.
Legal Obligations – To comply with applicable laws or requests.
Mergers & Acquisitions – Data may transfer with assets.
Affiliates & Subsidiaries – Shared within our corporate group.
With Consent – Where you explicitly agree or intentionally interact with third parties.

Protection of Personal Data
We use industry-standard security measures and continuously enhance safeguards to ensure your data is protected against unauthorized access, disclosure, or misuse.

Age Limitations
OFF DOT does not allow individuals under 16 years old to use our Services. If we learn data from a child under 16 was collected, we will delete it immediately.

Cross-Border Data Transfers
As a global brand, OFF DOT may transfer personal data internationally. For data from the EEA, UK, and Switzerland, transfers are governed by Standard Contractual Clauses (SCCs) to ensure compliance.

Your Privacy Rights
Depending on your location, you may have the right to:

Be informed about data collection and use
Access, rectify, and delete your personal data
Restrict or object to processing
Request portability of your data

You may also opt out of direct marketing:
Email: Click “Unsubscribe” at the bottom of our emails.
SMS/WhatsApp: Reply STOP or adjust preferences in your account.
Other requests: Contact us at hi@offdot.com.

If unsatisfied, you have the right to lodge a complaint with your local supervisory authority.

California Privacy Rights (CCPA)
California customers are entitled to:
Know what personal data is collected
Access or request deletion of their data
Opt-out of sale of data (OFF DOT does not sell personal data)
Exercise rights without discrimination

OFF DOT also does not track users across third-party websites and does not respond to Do Not Track (DNT) signals.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal, regulatory, or business changes. Updates will be posted here, and we encourage you to review it regularly.

Data Protection Officer (DPO)
For privacy-related matters, contact our Data Protection Officer at:
privacy@offdot.com